Shipping policy
Shipping Policy
Thornbrella ships worldwide. All orders include tracking so you can follow your package every step of the way.
Pre-Order Processing
Every Thornbrella umbrella is made to order as a pre-order item. Once you place your order, please allow 2–3 weeks for your umbrella to be made and shipped out. Once shipped, delivery typically takes an additional 5–8 business days with free express shipping. Some orders may take longer during major holidays or periods of high demand.
Once your order has begun processing, we are unable to make any changes (including address changes). We will only ship to the address provided at checkout.
We only process orders during business days and do not process on Saturdays, Sundays or holidays. Once your umbrella has shipped, you will receive a Shipping Confirmation email with your tracking number.
Tracking
All orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched to the carrier.
For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at shopheavnmade@gmail.com.
Estimated Shipping Times
After the 2–3 week pre-order period, shipping times are as follows:
| Location | Estimated Shipping Time |
|---|---|
| United States (Free Express) | 5–8 Business Days |
| Canada, Europe | 10–14 Business Days |
| Australia, New Zealand | 10–21 Business Days |
| Mexico, Central & South America | 15–30 Business Days |
Note: The days listed above are only estimates in business/working days and do not include our 2–3 week pre-order production time.
Duties, Taxes, and Other Fees
International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Thornbrella has no control over these charges, nor can we predict what they may be. If you have questions, we recommend contacting your local customs office.
Lost/Stolen/Damaged Packages
Thornbrella is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.
Wrong Address
It is the responsibility of the buyer to make sure the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed.
Questions?
Please feel free to email us at shopheavnmade@gmail.com with any shipping questions or concerns.